Copied Hall Kennels

Tel: (02380) 814363

 

Terms & Conditions

Terms & Conditions of Booking

All dogs must be fully vaccinated including the additional kennel cough vaccination which must be given at least 5 clear days before boarding/daycare.

Free-range boarding allows dogs to mix with others in yards & exercise areas.  Your signature on the booking form gives permission for this & acknowledges the risks involved in kennelling in this way. The exception to this is if individual kennelling is specifically requested, in this case your dog will be kept separate from other dogs except those from your household.

We recommend that dogs are insured prior to boarding. All dogs are kennelled at the owner’s risk and all veterinary fees will be payable if incurred during or immediately following a visit. If your regular vet is local and appointments are available then we will use your own vet unless out of hours. But if your regular vet is not local we will use Mainstone vets with recourse to your own vet for any relevant medical history.

Pre-booked professional grooming from a third party is available on day of departure. We are a country kennels & our walking field can get wet & muddy at certain times of year. All kennels are cleaned & disinfected each morning but we cannot stop dogs lying on wet concrete instead of the clean comfy beds provided. We advise that unless this option is chosen, dogs may well go home dirty & possibly smelly especially those with long hair.

50% deposits required to secure all bookings payable within 7 days of booking unless booking is more than 6 months ahead. Deposits are non-refundable if cancelled within 14 days of booking start date, with exception of death of the dog booked in. In exceptional circumstances, deposits may be transferred to future bookings at discretion of kennels manager especially during the pandemic.

Overnight boarders. There is a minimum stay of 2 nights .Your first day of stay will be charged no matter what time of arrival. Additional charges will apply if dogs are dropped off before 11am. Early drop-offs must be pre-arranged. We do not charge for day of departure if collected between 9am-1pm.

Payment is required on or before day of collection by online banking, cash, card or cheque.

There is no cancellation fee if given at least 14 days notice but we appreciate as much notice as possible.

We cannot offer provisional bookings.

Medications must be supplied with veterinary prescription label.