Copied Hall Kennels

Tel: (02380) 814363

 

Terms & Conditions

Terms & Conditions of Booking

Free-range boarding allows dogs to mix with others in yards & exercise areas with a carefully hand-selected group of dogs. Your signature on the booking form gives permission for this & acknowledges the risks involved in kennelling in this way. Please note that social dogs are allowed to share beds & day bedding during the day. Management reserve the right to remove dogs from the social group for health or behavioural issues. If individual kennelling is specifically requested at time of booking, your dog will be kept separate from other dogs except those from your household.

We recommend that dogs are insured prior to boarding. All dogs are kennelled at the owner’s risk and all veterinary fees will be payable if incurred during or immediately following a visit.If owner's vet or a branch of owner's vet is within 10 mins drive and suitable appointments are available then every effort will be taken to use owner's vet. If not then Mainstone vets or their out of hours service (Vets Now) will be used. If 'The Vet' at Millbrook offers an alternative to our normal out of hours vet we will try to use them if appropriate in order to avoid emergency charges if possible.

Pre-booked professional grooming from a third party is available on day of departure. We are a country kennels & our walking field can get wet & muddy at certain times of year. All kennels are cleaned & disinfected each morning but we cannot stop dogs lying on wet concrete instead of the clean comfy beds provided. We advise that unless this option is chosen, dogs may well go home dirty & possibly smelly especially those with long hair.

Deposits are non-refundable with exception of death of the dog booked in. In exceptional circumstances, deposits may be transferred to future bookings at discretion of kennels manager.

Your first day of stay will be charged no matter what time of arrival. We do not charge for day of departure if collected before midday.

Deposits of 50% of cost of total stay must be paid within 48 hours of booking to secure your place.

Payment is required on collection by cash or cheque or card. Payment by bank transfer at least 5 days before pick-up.

There is no cancellation fee but you will forfeit your deposit if less than 14 days notice of cancellation is given. We always appreciate as much notice as possible.

We cannot offer provisional bookings.

Medications must be supplied with veterinary prescription label.